+Do you offer free estimates?
Yes we do. However, our free estimates are done via email. Home visits/estimates are $99. This is applied to your invoice if you end up hiring us. SEE OUR PRICING HERE
+What is the difference between a sand and reﬁnish and sandless reﬁnishing (buff & recoat)?
The Sand and reﬁnish process involves sanding wood ﬂoors down 1/16-1/8” to the bare wood and reapplying multiple coatings of ﬂoor ﬁnish. Sanding the ﬂoor removes scratches, dents, water spots, stains, and other inconsistencies. Although sanding and reﬁnishing is for those ﬂoors with more severe damage, many ﬂoors just need a buff and recoat. Buff & Recoat (Sandless Reﬁnishing) is a sprucing up or preventative maintenance procedure. This process involves buffing the ﬂoor with a light grit sanding screen. The screening abrades the existing ﬁnish to allow a new coating to bond. The buffing also removes some of the surface scratches. The buffing is followed by applying a single coating. Recoating will not remove scratches, dents or dings that have penetrated the ﬁnish layer.
+Do you offer dustless sanding?
Yes we do. We use top of the line vacuum systems to collect the dust created sanding wood ﬂoors. We have found that our vacuums collect about 99% of the dust. However, that 1% does account for some dust. We will hang plastic to contain the dust in the areas we are working, and we will thoroughly clean upon completion.
+We are also planning to paint.. Should we paint before or after the ﬂoors are done?
Painting can be done before or after the ﬂoors. If your baseboards are being painted we do suggest waiting to paint those until we are done. This way any knicks or chipped paint from our sanding machines can be touched up, and not need done a second time.
+What types of ﬁnishes do you use and how many coatings?
We use Bona brand oil and waterbased ﬁnishes that are available in satin, semi-gloss, and gloss. Each new or reﬁnished ﬂoor gets 3 coatings; 1 coating of sealer and 2 coatings of oil or waterbased ﬁnish. Floors that are stained get one coating of a stain/sealer and 2 coatings of ﬁnish. See our finishes
+How Durable is your ﬁnish?
We use Bona® ﬁnishes, the best name in wood ﬂoor ﬁnishes. Bona’s products have been extensively tested for durability. An on going test beginning in 1993 compares Bona ﬁnishes vs. other popular competitors ﬁnishes on test panels in the hallways of Colorado State University. Over 400,000 footsteps per year demonstrates how ﬁnishes perform under real life conditions. Bona ﬁnishes have had less wear-through, scuffs, and scratches and outperformed all competitors.
+Our children and pets are very hard on our ﬂoors. Can we get extra coatings?
Our ﬁnishes are extremely durable and have been proven to be the most durable products available. However, extra coatings can deﬁnitely add additional protection. Most times it is a big inconvenience to get all of the furniture and stuff out of your home or business. More coatings = More Protection & more time before the ﬂoors will need to be done again. We offer extra coatings for just 99¢ per sq ft or 2 extra coatings for $1.49 per sq ft (pricing applies to both oil and waterbased ﬁnishes)
+What ﬁnish is better? Oil or water?
Although the oil ﬁnish we offer is the best oil based ﬁnish available, our water based ﬁnishes are much better. Water based ﬁnishes dry faster which shortens the time a job takes, they cure faster so you can move your furniture back onto the ﬂoor sooner, they have less odor and harmful fumes, and best of all they are more durable.
+What are the terms for your services?
50% down to hold a date(s) and 50% upon completion. Costs of ﬂooring are due in full prior to delivery. If ﬁnal coatings are delayed job will be billed at 90%.
+Can engineered wood ﬂoors be reﬁnished?
This will depend upon the thickness of the top layer. This top layer can normally be observed by lifting a ﬂoor vent. We would be more than happy to come have a look.
+What can be done about squeaks in my ﬂoor?
We have several techniques to remove ﬂoor squeaks including shimming the ﬂoor from the underside and driving in specialty screws that break off below the surface to be ﬁlled with putty.
+Can anything be done about pet stains?
Pet stains will generally not sand out of the ﬂoor. Stained boards can be removed and patched with new boards or they can be hidden by staining the ﬂoor a darker color. For pet stains that are in the subﬂoor, we do offer priming of the subﬂoor. This will seal it up and kill the odors.
+How long do projects usually take?
Sand and reﬁnish jobs can be done from start to ﬁnish in 1-2 days. Larger restoration projects, ﬂoors being stained, and ﬂoors getting oil ﬁnish will typically take 2-3 days. Sandless reﬁnishing (buff and recoat) can be done in just a couple hours. For installations, our crews can typically install 300-400 square feet per day.
+What do I need to do to prepare for my project?
All areas being worked in will need to be cleared. Appliances will need to be unhooked and moved, and all furniture will need to be cleared out. If a bathroom is being done pedestal sinks and or toilets will need to be unhooked and moved. If moving your items is a problem, we can make arrangements with a moving company. Those who wish to save on tear out costs by doing it themselves will need to have carpet, tack strip, staples and pad removed prior to our arrival. The ﬂoor should be “broom” clean.
+Will cracks be ﬁlled in with a wood putty?
New site ﬁnished ﬂoors will be ﬁlled with a wood ﬁller that is made up of saw dust from that particular wood species. Existing ﬂoors that are reﬁnished are not generally ﬁlled, but can be upon request. We have found when larger cracks are ﬁlled on existing ﬂoors the wood ﬁllers crack over time. These cracks are best left as they are.
+Is it necessary to remove baseboards and or quarter round for reﬁnishing?
In most cases it is not necessary. Often times taking the trim down and then adding more nail holes putting it back up damages the trim. Baseboards can be removed and reinstalled for a small fee. Paint touch up is sometimes required for painted baseboards. So if your project involves painting, it is best to wait to paint the baseboards until after we are done.
+Do you offer a warranty?
Yes we do. All work is guaranteed for one year. We guarantee your ﬁnish will not peel, chip, or crack for a year. Scratches in ﬁnish, movement of the wood due to seasonal changes, and any other damages done to the wood ﬂoor are not covered in our guarantee.
+What payments do you accept?
We accept payments in cash, check, money order, & cashiers check. We also accept all major credit cards through google checkout. Google checkout is very simple to use and does not require setting up an account. Credit card payments will require a 3% transaction fee. Cash discounts available.
+Is it necessary for someone to be home while the work is being done?
No it is not necessary. Many of our clients will actually stay out of town for a few days while the work is being done.
+Can I remove the old carpeting/ﬂooring to save some money on the project?
Yes you can. If you choose to remove the carpeting yourself, you can deduct any charges for this on your bid. If you are removing the carpet we do ask that you also remove all staples and the tack strips. If removing other ﬂooring such as tile, please have it completely done prior to our arrival and have the ﬂoor broom clean.
+What can we do to save money on the project?
Some things that can be done to save some money on a project are; removing ﬂooring yourself, paying cash for the work, removing and reinstalling the baseboards yourself, & having us sand the ﬂoors only and you do the ﬁnishing.
+Why are their gaps in my ﬂoor?
During the summer months their is a lot of humidity in the air. Your hardwood ﬂoor soaks up this humidity and expands. As the winter months roll around, and the heat is turned on, the ﬂoor dries out and starts to gap. To help avoid this we recommend keeping the room at a constant 45% humidity level using an air conditioner, humidiﬁer, or a dehumidiﬁer.