FAQ
+Do you offer free estimates?
Yes we do. We do prefer to have you check out our pricing page prior to scheduling an onsite estimate, this can save us and our clients time. See our pricing. Prices indicated on the pricing page are what the costs will be unless your project involves anything out of the ordinary such as large patches, repairs etc. For most refinishing projects we can provide an estimate via email if you know the square footage.
+What is the difference between a sand and refinish and sandless refinishing (buff & recoat)?
The Sand and refinish process involves sanding wood floors down 1/16-1/8” to the bare wood and reapplying multiple coatings of floor finish. Sanding the floor removes scratches, dents, water spots, stains, and other inconsistencies. Although sanding and refinishing is for those floors with more severe damage, many floors just need a buff and recoat. Buff & Recoat (Sandless Refinishing) is a sprucing up or preventative maintenance procedure. This process involves buffing the floor with a light grit sanding screen. The screening abrades the existing finish to allow a new coating to bond. The buffing also removes some of the surface scratches. The buffing is followed by applying a single coating. Recoating will not remove scratches, dents or dings that have penetrated the finish layer.
+Do you offer dustless sanding?
Yes we do. We use top of the line vacuum systems to collect the dust created sanding wood floors. We have found that our vacuums collect about 99% of the dust. However, that 1% does account for some dust. We will hang plastic to contain the dust in the areas we are working, and we will thoroughly clean upon completion.
+We are also planning to paint.. Should we paint before or after the floors are done?
Painting can be done before or after the floors. If your baseboards are being painted we do suggest waiting to paint those until we are done. This way any knicks or chipped paint from our sanding machines can be touched up, and not need done a second time.
+What types of finishes do you use and how many coatings?
We use Bona brand oil and waterbased finishes that are available in satin, semi-gloss, and gloss. Each new or refinished floor gets 3 coatings; 1 coating of sealer and 2 coatings of oil or waterbased finish. Floors that are stained get one coating of a stain/sealer and 2 coatings of finish. See our finishes
+How Durable is your finish?
We use Bona® finishes, the best name in wood floor finishes. Bona’s products have been extensively tested for durability. An on going test beginning in 1993 compares Bona finishes vs. other popular competitors finishes on test panels in the hallways of Colorado State University. Over 400,000 footsteps per year demonstrates how finishes perform under real life conditions. Bona finishes have had less wear-through, scuffs, and scratches and outperformed all competitors.
+Our children and pets are very hard on our floors. Can we get extra coatings?
Our finishes are extremely durable and have been proven to be the most durable products available. However, extra coatings can definitely add additional protection. Most times it is a big inconvenience to get all of the furniture and stuff out of your home or business. More coatings = More Protection & more time before the floors will need to be done again. We offer extra coatings for just 99¢ per sq ft or 2 extra coatings for $1.49 per sq ft (pricing applies to both oil and waterbased finishes)
+What finish is better? Oil or water?
Although the oil finish we offer is the best oil based finish available, our water based finishes are much better. Water based finishes dry faster which shortens the time a job takes, they cure faster so you can move your furniture back onto the floor sooner, they have less odor and harmful fumes, and best of all they are more durable.
+What are the terms for your services?
50% down to hold a date(s) and 50% upon completion. Costs of flooring are due in full prior to delivery. If final coatings are delayed job will be billed at 90%.
+Can engineered wood floors be refinished?
This will depend upon the thickness of the top layer. This top layer can normally be observed by lifting a floor vent. We would be more than happy to come have a look.
+What can be done about squeaks in my floor?
We have several techniques to remove floor squeaks including shimming the floor from the underside and driving in specialty screws that break off below the surface to be filled with putty.
+Can anything be done about pet stains?
Pet stains will generally not sand out of the floor. Stained boards can be removed and patched with new boards or they can be hidden by staining the floor a darker color. For pet stains that are in the subfloor, we do offer priming of the subfloor. This will seal it up and kill the odors.
+How long do projects usually take?
Sand and refinish jobs can be done from start to finish in 1-2 days. Larger restoration projects, floors being stained, and floors getting oil finish will typically take 2-3 days. Sandless refinishing (buff and recoat) can be done in just a couple hours. For installations, our crews can typically install 300-400 square feet per day.
+What do I need to do to prepare for my project?
All areas being worked in will need to be cleared. Appliances will need to be unhooked and moved, and all furniture will need to be cleared out. If a bathroom is being done pedestal sinks and or toilets will need to be unhooked and moved. If moving your items is a problem, we can make arrangements with a moving company. Those who wish to save on tear out costs by doing it themselves will need to have carpet, tack strip, staples and pad removed prior to our arrival. The floor should be “broom” clean.
+Will cracks be filled in with a wood putty?
New site finished floors will be filled with a wood filler that is made up of saw dust from that particular wood species. Existing floors that are refinished are not generally filled, but can be upon request. We have found when larger cracks are filled on existing floors the wood fillers crack over time. These cracks are best left as they are.
+Is it necessary to remove baseboards and or quarter round for refinishing?
In most cases it is not necessary. Often times taking the trim down and then adding more nail holes putting it back up damages the trim. Baseboards can be removed and reinstalled for a small fee. Paint touch up is sometimes required for painted baseboards. So if your project involves painting, it is best to wait to paint the baseboards until after we are done.
+Do you offer a warranty?
Yes we do. All work is guaranteed for one year. We guarantee your finish will not peel, chip, or crack for a year. Scratches in finish, movement of the wood due to seasonal changes, and any other damages done to the wood floor are not covered in our guarantee.
+What payments do you accept?
We accept payments in cash, check, money order, & cashiers check. We also accept all major credit cards through google checkout. Google checkout is very simple to use and does not require setting up an account. Credit card payments will require a 3% transaction fee. Cash discounts available.
+Is it necessary for someone to be home while the work is being done?
No it is not necessary. Many of our clients will actually stay out of town for a few days while the work is being done.
+Can I remove the old carpeting/flooring to save some money on the project?
Yes you can. If you choose to remove the carpeting yourself, you can deduct any charges for this on your bid. If you are removing the carpet we do ask that you also remove all staples and the tack strips. If removing other flooring such as tile, please have it completely done prior to our arrival and have the floor broom clean.
+What can we do to save money on the project?
Some things that can be done to save some money on a project are; removing flooring yourself, paying cash for the work, removing and reinstalling the baseboards yourself, & having us sand the floors only and you do the finishing.
+Why are their gaps in my floor?
During the summer months their is a lot of humidity in the air. Your hardwood floor soaks up this humidity and expands. As the winter months roll around, and the heat is turned on, the floor dries out and starts to gap. To help avoid this we recommend keeping the room at a constant 45% humidity level using an air conditioner, humidifier, or a dehumidifier.

